What is the Complaint Resolution Program?

The Missouri Bar sponsors the Complaint Resolution Program, a system designed to help clients and lawyers resolve disputes outside the formal disciplinary process. This no-cost program benefits both parties by providing a quicker, more informal setting for reaching a mutually agreeable outcome.

Who it helps:

Clients can gain a voice in the resolution process and potentially achieve a faster remedy compared to formal discipline.
Lawyers can enjoy a swifter resolution and the chance to actively participate in addressing complaints.

Quick program facts:

The program is overseen by a five-member committee and a Missouri Bar staff member.
It is no-cost for both parties and funded by The Missouri Bar and The Bar Plan Mutual Insurance Company.
Dispute resolution is facilitated by a neutral volunteer lawyer trained specifically for this program who guides clients and lawyers towards an agreement.
Representation is not required, but lawyers and clients can bring their own counsel at their expense.

Filing a complaint:

All complaints must initially go through the Office of Chief Disciplinary Counsel.
OCDC determines if a complaint is suitable for the Complaint Resolution Program.

Program process:

Referral from OCDC.

Both parties agree to participate and voluntarily sign forms.

The lawyer formally responds to the complaint.

A meeting is scheduled at a convenient time for both parties.

A panel member facilitates discussion and agreement.

A panel member verifies agreement completion and reports back to OCDC.

Important notes:

Lawyer and complainant cooperation is crucial for successful resolution.
The program cannot coerce agreement.
Lawyers may be referred to assistance programs if needed.
Panel members cannot provide legal advice.
Lawyer non-participation or serious misconduct may result in referral back to OCDC for formal discipline.

For more information, click here or contact The Office of Chief Disciplinary Counsel.